We're here for you

Let's stay
in touch.

A question about a product, an order or delivery? Choose a topic and write to us — we'll help you get to the right answer quickly.

Write to us

01 Choose a way

How can we
help?

Choose the most convenient way to contact us. If your question is about an order, include its number so our team can answer faster.

  1. Write to us Describe your request in the form — ask about a product, availability or a purchase.
  2. Order question Give us your order number and tell us what your question is about.
  3. Contact details Email, phone, seller details and opening hours will be published here soon.

02 CONTACT FORM

Write to us.
We'll reply.

Choose a topic and tell us what you need. Your message goes straight to our customer service team.

Shop with clear information Delivery terms and restrictions depend on the product and the country. Check the details in the shop before buying or ask our team.

Your message

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03 / Quick answers

Before you write

The most common topics worth checking first.

Where can I check my order status?

Your order status is available in your customer account and in the order confirmation emails. When you contact us, please include your order number.

Do you deliver to my country?

Delivery depends on the product and the destination country. Available countries, costs and delivery times are shown before you place your order.

Where can I find product information?

Each product page lists the product’s parameters, availability, instructions and safe-use information.

How do I report a problem with a purchase?

Choose “Return or complaint” in the contact form, describe the issue and include your order number.

Buy with confidence

Choose the effect. Buy consciously.

Explore Dragon products and check the information you need before buying.

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